Refund policy
RETURNS & RIGHT OF WITHDRAWAL
You always have a 14-day right of withdrawal from the day you receive your order. If you change your mind, you must notify us within this period.
How to make a return:
1. Notify us in writing by email at support@guldviva.com. State your name, order number, and that you wish to return your item.
2. Pack the jewellery carefully and well protected.
3. Send the return to the correct address as listed below.
Once we have received your return and verified that the item is in unused condition, we will refund the amount. Refunds are generally made using the same payment method that was used for the purchase. The cost of return shipping is paid by the customer.
Return address – Finland (incl. Åland)
If your order was delivered to Finland, please send the return to:
GULDVIVA
Sjökvarteret
AX-22100 Mariehamn
Åland
Return address – Sweden & the rest of the world
If your order was delivered to Sweden or outside Finland, the return must be sent to our warehouse in Sweden. ⚠️ Please note: It is important that you state GV Scandinavia AB as the recipient – not Guldviva.
GV Scandinavia AB
Box 9
74621 Bålsta
Sweden
EXCHANGES
We always offer a 90-day exchange period from the day you receive your order.
Would you like to exchange for another piece of jewellery from our range?
• Contact us by email at support@guldviva.com
• State your order number and which piece of jewellery you would like to exchange to
We will process your case as soon as possible and normally respond within 24 hours.
COMPLAINTS
You are entitled to make a complaint about your purchase if the product is defective, damaged, or if we have not met the delivery times stated here. If you notice that any of these criteria are met and you wish to make a complaint, you must contact us as soon as possible by email at support@guldviva.com.
Clearly explain to us what is wrong with the product or what has caused the complaint. If you do this within two months, it is considered to be within a reasonable time. But remember that you cannot make a complaint about a product more than three years and two months after you bought it.
We will handle your complaint promptly and, if the complaint is approved, we will cover the costs associated with the complaint, including the return of the product. However, we will not reimburse costs incurred on the customer’s own initiative.
Refunds are made after we have received proof that the products have been returned to us, and refunds are generally made in the same way as the customer’s payment was made